Refund Policy
Important information about our refund policy for digital products, in compliance with Irish consumer protection laws and EU Digital Content Directive.
No Refunds for Digital Content
Route2Pass operates under a strict no-refund policy for digital products in accordance with the EU Digital Content Directive and Irish consumer law. Once digital content is delivered and made available, refunds are generally not applicable.
Legal Basis:
EU Digital Content Directive (Article 16) • Irish Consumer Protection Act 2007 • Sale of Goods and Supply of Services Act 1980
Refund Assessment Categories
Instant Digital Delivery
No RefundAll route packages are delivered immediately upon payment confirmation.
Examples:
- • Immediate access to all routes
- • Google Maps links activated instantly
- • PDF guides available for download
- • Value received in full upon purchase
Immediate Access
No RefundYou gain full access to your purchased content within minutes.
Examples:
- • Route maps accessible immediately
- • No waiting period for content
- • All features unlocked instantly
- • Cannot be 'returned' like physical goods
Technical Issues
Refund EligibleProblems accessing content due to our technical errors.
Examples:
- • Server downtime preventing access
- • Incorrect route delivery
- • Payment processed but no access granted
- • Email delivery failures on our end
Your Rights Under Irish Law
Digital Content Rights
- • Conformity: Content must match description
- • Quality: Must be of satisfactory quality
- • Functionality: Must work as advertised
- • Accessibility: Must be accessible when promised
Consumer Protection
- • Fair Trading: Protected under Consumer Protection Act
- • Dispute Resolution: Access to alternative dispute resolution
- • Complaint Process: Formal complaint procedures available
- • Regulatory Support: Competition and Consumer Protection Commission
Important: Before You Purchase
Requirements Check
Gmail/GSuite Email Required
Google Maps route sharing requires Gmail access
Verify Test Center Availability
Ensure we have routes for your test center
Understand Digital Nature
Routes are delivered digitally and cannot be returned
What You Get
- • Complete Route Package: All subroutes included
- • Google Maps Links: Direct navigation access
- • PDF Guides: Downloadable route instructions
- • Lifetime Access: Routes remain accessible
- • Support: Technical assistance if needed
Cannot Process Refunds For: Email compatibility issues, change of mind, or passing test without using routes.
Exceptional Circumstances
Technical Failures (Our Responsibility)
- • Payment processed but no route access provided
- • Routes delivered for wrong test center
- • Server downtime preventing access for 48+ hours
- • Corrupted files that cannot be accessed
Resolution: Full refund or alternative route access
Process for Exceptional Cases
- 1. Contact support within 48 hours of issue
- 2. Provide order details and description of problem
- 3. Allow 24 hours for technical resolution attempt
- 4. Refund processed if issue cannot be resolved
Average resolution time: 24-48 hours
Questions or Concerns?
We're committed to fair treatment of all customers. If you have concerns about our refund policy or need assistance, please contact us or use Irish consumer protection services.
Legal Information
Irish Consumer Protection Act 2007
EU Digital Content Directive
This policy was last updated in January 2025 and complies with current Irish and EU consumer protection legislation.